TERMS AND CONDITIONS
KokeshiShop.com was created to spread the amazing work of Japanese craftsmen who create Kokeshi entirely by hand, with great care and dedication.
All Kokeshi dolls are new (excluding vintage kokeshi), are handmade and for each is always indicated its source. When available, each product is shipped with the original packaging. If a product is not made by hand, its type of manufacture is indicated in the product description. KokeshiShop.com is a shop exclusively online, so you can pick up the items at the headquarters.
ORDERS AND PRICES
Each order is carried out online on this website by the customer, selecting one or more products to buy (adding destination shipping costs). The customer accepts the sale conditions and concludes the purchase by choosing the method of payment he prefers among those available. At the end of the purchase process, the customer receives the order confirmation by e-mail.
From year 2018 we ship only in Switzerland.
REFUNDS AND CHANGES
The customer has the right to return the product intact, including all accessories and the original not damaged packaging by written notice within 7 days of receipt of goods.
If the customer claims "defective" a product, it will be properly controlled.
If the inspection reveals that the damage is attributable to the carrier, the product is replaced without additional costs.
If the defect was caused by the wrongful conduct of the purchaser (damage to misuse, accidental fall etc) it will not be replaced nor refunded in any way.
In case of disputes, the current legislation is that of Switzerland and jurisdiction is the Court of Lugano.